Domi
Extraction
Reads the enquiry or the call transcript and fills the fields a lawyer needs before they pick up the phone.
Written on the lead
Injury typeMotor vehicle
InsurerTAC
Other partyIdentified
Intake Engine for personal injury firms
A lawyer on the phone within the hour. The costs agreement signed the same day.
Every call, form and email lands in one intake system, already read, scored and routed. AI handles the triage, your lawyers handle the clients, and nobody retypes anything.
Book a 20-minute demoWalkthrough · coming soon
Built around your firm, hosted in Australia, and hands signed matters straight to your practice management system.
Watch the walkthroughComing soon
One enquiry, start to claimDemo firm
- Call endedTranscript lands in the engine
- Fields extractedDomi · injury type, date, insurer
- Conflict check clearAgainst existing clients
- Lead scoredAva · priority high, deadline set
- Routed and claimedOffice by postcode · lawyer claims
- First email draftedBilly · waiting in the lawyer's inbox
The problem
Personal injury firms spend heavily to make the phone ring and then lose the client in the first hour.
The fastest firm to call back wins the case.
Most of what slows a firm down is handoffs: the receptionist types up the call, someone decides who gets it, a lawyer reads it cold, admin chases a signature.
Handoff 01
The receptionist types up the call
Handoff 02
Someone decides who gets it
Handoff 03
A lawyer reads it cold
Handoff 04
Admin chases a signature
What changes
Every handoff removed, in one system.
New leads · 4
92
Motor vehicle · Phone
Sarah M. · 9:42pm
78
Workplace injury
Web form · 10:15pm
64
Public liability
Email · 7:03am
Motor vehicle accident
Sarah M. · Phone · Scored 92
Injury typeMotor vehicle
InsurerTAC
LimitationDeadline set
OfficeNewcastle
Draft ready· First email in J. Park's inbox, waiting to send
The Intake Hub, with a scored lead open. Demo firm data.
Speed to lead.
A scored, routed lead in a lawyer's hands within a minute of the call ending, with a drafted first email ready to send.
New lead · PhoneHighScoredRoutedEmail drafted
Faster to signed.
Costs agreement generated from the lead, sent for e-signature, signed PDF back on the file and the matter open in practice management without an admin step.
GeneratedSentSignedMatter open
Every dollar traced.
Each lead linked to the campaign that produced it, so partners see which ads produced signed matters rather than enquiries.
Google Ads · Motor accidentsEnquirySigned matter
How it works
Rules handle the routine. AI handles the triage. Your lawyers handle the clients.
Rules
Your practice profile
Rule
Form, phone, email and referrals land in the engine
Rule
Conflict check against existing clients
Rule
Limitation deadline and escalation set
Rule
Postcode to office, then fallback inside SLA
Rule
Costs agreement, e-signature, matter to practice management
AI agents
Judgment calls only
Agent
Domi turns the enquiry into structured fields
Agent
Ava scores it · Blanco links the campaign
Agent
Billy drafts the first email
Your lawyers
The client relationship
Lawyer
Claims the lead from one screen
Lawyer
Calls, then sends
RulesYour practice profile
Form, phone, email and referrals land in the engine
AI agentsJudgment calls only
Nothing at this stage
Your lawyersThe client relationship
Nothing at this stage
RulesYour practice profile
Conflict check against existing clients
AI agentsJudgment calls only
Domi turns the enquiry into structured fields
Your lawyersThe client relationship
Nothing at this stage
RulesYour practice profile
Limitation deadline and escalation set
AI agentsJudgment calls only
Ava scores it · Blanco links the campaign
Your lawyersThe client relationship
Nothing at this stage
RulesYour practice profile
Postcode to office, then fallback inside SLA
AI agentsJudgment calls only
Nothing at this stage
Your lawyersThe client relationship
Claims the lead from one screen
RulesYour practice profile
Nothing at this stage
AI agentsJudgment calls only
Billy drafts the first email
Your lawyersThe client relationship
Calls, then sends
RulesYour practice profile
Costs agreement, e-signature, matter to practice management
AI agentsJudgment calls only
Nothing at this stage
Your lawyersThe client relationship
Nothing at this stage
01
Capture
Website form, phone system, email and referrals land in the engine the moment they arrive. Nothing is typed in after the call.
02
Read
The enquiry or call transcript is turned into structured fields: injury type, date, insurer, other party. A conflict check runs against your existing clients.
03
Assess
The lead is scored against your firm's own criteria and past leads. Priority, limitation deadline and partner escalation are set. The lead is linked to the campaign that produced it.
04
Route and claim
Postcode to office, hours and days, then fallback to the team and the whole firm inside your SLA. A lawyer claims it from one screen.
05
Contact
The first email is drafted in the lawyer's own voice and waiting in their inbox. They call, then send.
06
Sign and hand over
Costs agreement generated and sent for e-signature. Signed PDF on the file, matter pushed to practice management, conversion sent back to the ad platform.
Four agents, one job each
AI only where a person used to make a judgment call. Everything else is a rule.
Ava
Scoring
Scores every lead against your practice profile and your own history of good, average and poor leads. Sets priority, deadline and who needs to see it.
Written on the lead
PriorityHigh
LimitationDeadline set
EscalationPartner review
Blanco
Campaign
Links the lead to the campaign that produced it, even when the tracking data is messy, so your marketing spend is measured on signed matters.
Written on the lead
SourceGoogle Ads
CampaignMotor accidents
Matched onLanding page
Billy
Drafter
Writes the first-contact email in your firm's voice the moment a lawyer claims the lead. Never sends; the lawyer does.
Written on the lead
DraftIn lawyer's inbox
VoiceFirm profile
StatusNot sent
Your firm's rules live in a practice profile you control. The agents read it; they don't invent it.
Every decision they make is written on the lead with its reasoning, so a lawyer can see why.
MCP-enabled, so your team can ask Claude, ChatGPT or Copilot about leads and matters, with the same access they have in the engine.
Field values shown on the cards are from the demo firm.
Works with what you have
The engine fits around the systems you keep.
Your CRM
The engine is your intake system, so you don't need a separate CRM for it. If you have a CRM you want to keep, we connect it so leads and matters stay in sync both ways.
Practice management
Any practice management system with an API or import. The signed matter arrives as a standard record, ready to open.
Everything else
Your phone system, your website form, Gmail or Outlook, DocuSeal or PandaDoc for signatures, Google Ads and Meta for conversion feedback.
Phone systemWebsite formGmailOutlookDocuSealPandaDocGoogle AdsMetaClient data stays in Australia.
Proof · Fast growing personal injury law firm
They ran HubSpot. We replaced it with intake that keeps pace.
It was expensive, lawyers had limited access, and leads were added after the conversation or not at all. Response rates and sign-ups suffered. The engine captures every call, scores it, routes it and drafts the first email while the client is still on the line.
- 2x
Faster response to leads
- 100%
Of leads captured
- 15 hrs
A week of intake admin removed
What it costs
Start with the core. Add what you need when you need it.
Core
Intake Engine
Capture, extraction, scoring, routing, claim, first-contact drafting, the Intake Hub for lawyers, and reporting for lawyers, managers and partners.
A proven starting point, set up around your practice profile and built to fit how your firm works.
PhoneAdd-on
Calls and transcripts straight in from your phone system.
ConversionAdd-on
Costs agreement generation and e-signature, signed status back on the lead.
AttributionAdd-on
Campaign linking and conversion feedback to Google and Meta.
Practice managementAdd-on
Live handover of signed matters to your practice management system.
Fixed setup fee plus a monthly fee per office. No per-seat licences. AI usage runs on your own account, at cost.
FAQ
Questions firms ask
We already have a CRM.
That's fine. Most firms don't use theirs for intake, which is the problem. The engine handles intake end to end, and if you want to keep your CRM for the rest of the firm, we connect the two so nothing is typed twice.
Does the AI talk to our clients?
No. It reads, scores, routes and drafts. A lawyer makes every call and sends every email.
What does the AI score against?
Your practice profile: the areas and injury types you want, your limitation and notice rules, your escalation thresholds, and examples of your own good, average and poor leads. You can read it and change it.
Where is our data?
In your firm's own dedicated environment, hosted in Australia. Nothing leaves the country to be processed.
How long to set up?
It starts from a proven setup and is shaped to your practice profile, so it's weeks, not months. We'll give a date on the demo call.
Our phone system doesn't produce transcripts.
Most don't. We add a transcription step in front; the rest is unchanged.
Get started
See it with one of your own enquiries.
Twenty minutes on a call. We run a real enquiry through the engine and you watch it land, score, route and draft. No deck.
We reply within one business day to confirm it's a good fit.
One hour with your team to see the process, the systems behind it and what you want to improve.
Seven days later, you click through a prototype of your workflow. We follow up with a fixed price for the full build.
No access to your systems needed. We build on sample data.
Prefer to talk it through? Book a call.
Request your free prototype
Tell us the process. We'll confirm it's a fit on a short call.